2021 Customer Management Skills – Automotive Domain



2021 Customer Management Skills – Automotive Domain

A power-packed workshop on “Customer Management Skills  which can be most beneficial for Automotive Industry Sales and Marketing team . Engagements with customers post Covid  transcends to a different platform together with changing needs . Across Passenger Cars, 2W,  3W, Commercial vehicles , CRM and DMS has been always powerful , however what’s trending globally which needs focus for continuous. What’s the technology tools adoption , how customer management skills needs re-work would be focus highlights . What’s new that can be shaped up for better for the Automotive Dealers Team , Automotive OE Teams needs focus and strategy .

Key Highlights Customer Management Skills 

  • Deeper understanding for CMS – Across Automotive Customers.
  • Better understanding of Indian and Global Markets in Cars , 2W , 3W, Commercial Vehicles
  • CRM , DMS Tools for now and future .
  • Tools and techniques which are better understood .
  • Speakers from India and Canada with 25-30+ experience in Auto Industry .

Outcome of the Program –

  • Current trends in Auto Industry and Dynamic Status going forward
  • Need for Customer Relation Management  
  • What’s old , current and future trends ?
  • Indian and Global Markets status .
  • What’s the technology trends change ?  
  • Defining solutions for Post Covid times .
  • High-spirited, Enthusiastic team approach.

Gains for the participants

  • Automotive Experts sharing their objectives and process.
  • Training upgradation , Consulting for Auto Dealers and Sales and Marketing team 

Investment – 499/-

Date – 30th Jan 2021

Time – 6-8 PM IST.

Live on Zoom ( Connect for Registration )

Client Served

About Speakers

Dr. Snehasish Dutta is an International Trainer and an Executive Coach . He is ICF (International Coaching Federation Certified) – ACC* Coach and John Mattone’s Academy ( Steeve Job’s Coach) Intelligent Leadership Alumini, Executive , Life and Leadership Coach . He excels on Coaching Mid to Senior Management Leadership in Managerial Skills , Leadership Grooming , Goal Planning , Performance  Planning , Career Planning  , Sales / Revenue Development  . He was associated with Tata Leadership Academy and Tata Management Training Center . He has trained and coached Managers , Individuals across levels and domains  and have worked with various corporate last 21 years like Tata Motors LtdL&T-ECC , Kirloskar Oil Engines , Piaggio Vehicles Ltd and has Coached more than 500+ Managers at various levels . He is also certified  Sales and Business Coach , DISC – Assessor , 6- Sigma , NLP for Coaching , GLA – 360* Leadership Assessment , Business Effectiveness , Soft-Skills Training etc . He is trained at Tata Academy , Mercuri Goldman , ISB-Society , ASCB , TMTC , GAAFS- USA , IMC , NLP- European Society , ILA . He has graduated with Physics and done his MBA and PhD in Business Studies . 

Mr. Paul Iacobazzi has over 30 years of experience in Sales and  Management . He will teach you the fundamentals as well as mentor you to success for a career in Automotive Industry across Globe . He’s one of the most sought after Auto Trainer in Canada He has  now helped over 1,000 people through the Auto Trainer with 250 of them being top sellers in Vancouver and Canada across all levels.

Mr . Paul Iacobazzi is not only a former Award Winner Manager and Trainer with over 20 years of experience but also 10 years as a prestigious coach and mentor as the President of The Auto Trainer in Vancouver!!

Paul leverages his 30 years of experience to give people the guidance they need to not just be good , but more importantly to raise the bar to aim for excellence.

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